Terms & Conditions

These terms govern the relationship between Rowan Marketing ("we", "us") and any individual or business ("you", "the client") who engages our services. By commissioning work from us, you agree to these terms.

We offer four services: Marketing Strategy, SEO, Paid Media and Email Marketing, delivered as one-off engagements or ongoing monthly retainers as agreed in writing. The scope, deliverables and fees for each engagement are confirmed before work begins.

We also offer a free Marketing Health Check. This is provided at no cost and carries no obligation on either side.

Retainer fees are invoiced on the first of each month and cover the month ahead. Payment is due within 30 days of the invoice date.

The Marketing Clarity Audit is a fixed fee, invoiced in full before work begins.

All fees are as agreed in writing at the start of the engagement. We will give you at least 30 days' written notice of any change to ongoing retainer fees.

If an invoice remains unpaid after 90 days from the invoice date, we reserve the right to charge statutory interest under the Late Payment of Commercial Debts Act 1998, currently set at 8% above the Bank of England base rate. Interest accrues daily from the date the invoice became overdue.

We also reserve the right to suspend work on active retainers until outstanding invoices are settled.

We reserve the right to terminate an engagement immediately if a client acts in breach of these terms and fails to remedy that breach within 14 days of written notice.

Work created by us in the course of an engagement, including copy, strategies, plans, reports and creative assets, remains our intellectual property until payment for that work has been received in full, at which point ownership transfers to you.

Any materials, content or data you provide to us remain your property at all times.

We retain the right to reference the existence of our working relationship and describe the nature of the work for the purposes of our own marketing and case studies, unless you ask us in writing not to.

We will keep confidential any sensitive business information, client data or proprietary materials you share with us in the course of an engagement. We will not disclose this to third parties except where required by law or where necessary to deliver the agreed services, for example sharing access credentials with a tool we use on your behalf.

This obligation continues after the engagement ends.

We process personal data in accordance with UK GDPR and our privacy policy. Where we handle personal data on your behalf as part of delivering our services, we do so as a data processor acting on your instructions.

We will carry out all work with reasonable care and skill. However, we cannot guarantee specific outcomes from marketing activity, including but not limited to search rankings, advertising returns, or revenue growth. Marketing results depend on factors outside our control.

Our total liability to you in connection with any engagement, whether in contract, tort or otherwise, is limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We are not liable for any indirect or consequential loss, loss of profit, loss of revenue, or loss of data arising from our services.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

You warrant that any materials, content or data you provide to us do not infringe the intellectual property rights of any third party, and that you have the authority to commission the work described.

We may update these terms from time to time. The date at the top of this page will reflect when they were last changed. We will give you reasonable notice of any material changes that affect an active engagement.

These terms are governed by the laws of England and Wales. Any disputes arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.